Skip to content Reaches Major Milestone: Over 20,000 Homes Now Connected to Fibre Internet

Connecting Communities in London, St Thomas, and Beyond We’re excited to share with you all that, your Friendly Internet Provider, has achieved a significant milestone in our ongoing mission to bring reliable and high speed internet to London Ontario and surrounding areas. We’ve successfully connected over 20,000 homes to our state-of-the-art fibre network, and […]

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Your Back-to-Campus Internet Tech Checklist

If you’re a student who is moving for college or university this year, getting your internet requirements sorted out before school starts is essential!

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Want to Keep Internet Prices Fair? Here’s How You Can Help Overturn the Recent CRTC Decision

The CRTC recently opted to reverse its own 2019 regulatory decision to implement lower internet access rates in Canada. We’re pushing back to have the decision overturned, but we need your help. For more information on what this decision may mean for you and how we can all help fight it, read on.

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Top 5 Tips for Improving Your Wi-Fi Right Now

If your Wi-Fi connection isn’t up to snuff, it can be super frustrating just to get simple things done.
Rest easy friends, we’re internet experts and we’re here to help! Check out these few simple things you can do RIGHT NOW to try and improve your home Wi-Fi connection without spending any money.

Start Talk Episode 20 – How Does the Internet Work?

In episode 20 of Start Talk, we ask CEO Pete Rocca how the internet actually works!

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2020 And Your Internet Experience Just Got A Little Smoother

Even Internet Services Providers struggled through 2020. But as the year draws to a close, we reflect on how all of us banded together and how it made stronger.

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What is Fibre Internet?

Fibre is a new internet technology that can offer faster speeds than anything else that came before it! But what is fibre? What other benefits does it offer? And why it is the best internet technology out there?

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The Fibre Construction Process

What does it take to build a revolutionary new network of fibre internet infrastructure in London? Here’s what you can expect during an underground fibre-to-the-home-build with

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The Story

From humble beginnings in a spare bedroom to pioneering fibre internet in London. This is the story of

Mesh Routers - Episode 18 of Start Talk

Start Talk Episode 18 – What is a Mesh Router?

In this episode of Start Talk we will discuss what a mesh router is and how it’s different from a modem. Pete and Sarah will give you exclusive information on what a Mercku system is and why you would need it.

Start Talk Episode 17 – Start TV, CRTC, Hardware and Public WiFi

In this episode of Start Talk we cover all the updates you’ve been looking for! Pete and Sarah will update you on Start TV, CRTC pricing decision, when you should upgrade your internet hardware, and the risks of using Public WiFi.

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10 Tips for Hiding Your Modem

DIY tips to keep the tech you love hidden in plain sight.

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More speed upgrades, and lower prices!

More internet plans are getting even better, with prices going down and speeds going up!

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Improved Internet Prices and Speeds! to offer improved internet prices and speeds following critical CRTC decision.

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Did you get a suspicious call from your “ISP”?

Did you receive a suspicious sounding phone call from “your internet service provider?”. Here’s some advice on what to listen for, and what to do about it.

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PIN code security is here

Keeping your account secure is extremely important to us, so as of March 1st, 2019 we’re implementing a PIN code system to help prevent potential security issues.

Start Talk Ep.14 – New Start TV feature now available

It’s episode 14 of Start Talk, and Sarah and Pete are talking about a new Start TV feature, faster upload speeds and more!

Start Talk Episode 8: Does throttle plus a big Start TV update

Does throttle customers? CEO Peter Rocca answers that question, plus provides a huge update on Start TV.

Start Talk Episode 6: Our move, net neutrality, FTTH and Start TV

Joining Aaron for Start Talk episode 6 is the CEO, Pete Rocca! Pete and Aaron talk about Start’s recent move to 1-700 York Street, net neutrality, fibre to the home (FTTH) and end with an update on Start TV.

Start Talk Episode 7: FairPlay Canada, animal control and unlimited internet

Aaron and Pete are back for Start Talk episode 7, where they talk about the FairPlay Canada proposal, animal control and whether Start’s unlimited internet is truly unlimited.

Start Talk Episode 4: More about Start TV

Aaron and Pete are back to answer your questions about Start TV, fibre internet and what happens when an installation doesn’t go exactly as planned.

Start Talk Episode 3: A few fibre questions

The topic of the day is fibre internet, so sit down with our CEO Peter Rocca and Marketing Director Aaron Thomas as they again wade through the wide world of the web.

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What download speed do you actually need?

Ever wonder just how fast an internet connection you need for your home? We’ve got just the guide to help you decide…

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What is private browsing?

Private browsing is a handy feature available on every modern browser that helps you keep sensitive information like web history and log-ins private, see how to use and enable it?

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Find your home wi-fi password

So you have set up your router from way back when and chose a long, secure password. Now you have got a new device that you need to add and can’t remember the password no matter how hard you try.

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What is phishing, and how to avoid common scams

We’ve probably seen a simple phishing scheme, but as phishing gets more sophisticated, we’ve put together a guide to help you spot and avoid these fraudulent emails.

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8 Common network jargons explained

Yes, techies throw around a lot of jargon, and we know when you start reading an instruction manual that’s filled with acronyms like SSID, Mbps & Gbps, your eyes start to glaze over.

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Everything you need to know about two-factor authentication

Still wish there was more you could do to protect your personal information? Time to talk about the next level of Internet security.

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What is cloud storage and do I need it?

The cloud is all around us and powers most of our internet related services. One of the best tools the cloud has given us is cloud storage, and if you’ve always had questions about how it works read on.

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5 Router troubleshooting tips

Having your Internet go down is frustrating. Sitting on the phone waiting for support is even worse. While we try our hardest to make sure you talk to a real person right away, here are 5 troubleshooting tips.

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Yay or nay? Router-modem combo for your home

Is the two-in-one router-modem combo a jack of all trades or master of none?

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How much Netflix can I actually watch?

We love Netflix. As the service becomes more and more popular, many of us are moving away from traditional cable subscriptions to watch our favourite shows?

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Get the 411 on keeping your kids safe on the internet

Kids are spending more time on the internet this year than ever before, so it’s only natural to be concerned about them running into trouble online. That’s why we’ve put together this article featuring tips on how to ensure your child’s online experience is safe and happy.

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The kid friendly streaming experience

These days, Saturday morning cartoons are becoming anytime, anywhere cartoons. While it’s certainly convenient, we know you also want the best kid-friendly streaming experience possible. So here’s a handy guide.

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