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Complaints & Resolution

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Company Contacts

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Fix home network issues with our self-serve app

Diagnose and troubleshoot home network issues using our self-help app, StartCARE. To find out more about the app and learn how to fix your problems faster, visit our StartCARE Page.

StartCARE App on cell phones