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Hey London area, our residential sales team will be out in neighborhoods bringing you great deals! If you missed them or don’t live in London, give us a call at 1-866-434-5888 and we will connect you with the best offers and service for your home.

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  • Internet
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  • TV
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  • Phone
    • Digital phone
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  • Internet
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  • TV
    • Packages
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Quick Links

Our support team may point you to these handy links to save some time typing while trouble-shooting.

Support Links

  • Start a remote control session
  • Start a speed test
  • StartCARE for IOS
  • StartCARE for Android

Start TV

  • Set-top box user manual (IPBS9510 UHD-IPTV)
  • PIN login
  • Browser login

Router Links

  • Router login (Type 0; D-Link, TP-Link, Netgear) – 192.168.0.1
  • Router login (Type 1; Linksys, Asus, SmartRG) – 192.168.1.1
  • Router login (Type 2; Belkin) – 192.168.2.1
  • Mercku router login

Firmware Downloads

  • SmartRG 360N 2.5.0.14 Firmware
  • SmartRG 501 2.6.1.3 Firmware
  • SmartRG SR505N 2.6.2.5 Firmware
  • SmartRG SR506N 2.6.2.5 Firmware
  • Grandstream HT701 1.0.8.2 1-port ATA Firmware
  • Grandstream HT702 1.0.8.2 2-port ATA Firmware
  • Grandstream HT801 1.0.3.2 1-port ATA Firmware
  • Grandstream HT802 1.0.3.2 2-port ATA Firmware

Default Configuration Files

  • SmartRG SR10 2.4.2.9 ADSL Configuration
  • SmartRG 360N 2.5.0.14 ADSL Configuration
  • SmartRG 501 2.6.1.3 ADSL/VDSL Configuration

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