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PIN code security is here

2 minutes read | March 5, 2019
graphic of a man standing next to a calculator

Making a change to your account? You’ll need a PIN.

Make sure to set yours up now. Here’s how (and why).

Data breaches are big news — it seems there’s a new one happening every week. Keeping your account secure is extremely important to us, so we’re taking steps to help prevent potential security issues. 

Beginning March 1, 2019, all customer accounts will need to have a 4-digit PIN code set up. You’ll need to use this PIN whenever you want to change an address, add (or remove) something from your account, or adjust your account in some other way.

This PIN will be used (online and over the phone) along with other account information to help verify your identity. This is to help ensure that changes aren’t being made to your account without your knowledge or consent.

So, how do I create a PIN code?

  • Log in to your customer portal
  • In the menu, select ‘Settings’
  • Next, select ‘PIN  Code’
  • Fill out the required fields under “Set/Change your security PIN Code” and save

Please keep reading for more information!

pin code security infographic. 1. Login to your account and go to settings. 2 go to PIN CODE and type in 4-digit code 3. Re-type your PIN code and input your account password. 4. Click Save

Important to note, if you:

  • Are already logged in, this link will take you directly to the PIN code page.
  • Don’t have a portal account yet, you can register one and then complete the steps above.
  • Need any help creating your PIN, or anything else please call us at 1-877-78-START (24/7) or start a live chat on our website. One of our Service Desk agents will be happy to help.

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