When should I use StartCARE?

StartCARE can help diagnose and resolve many common internet issues, including:


Slow speeds


Buffering video streams


Connection problems


Spotty Wi-Fi coverage

What can StartCARE do?


Scan your network

Scanning your network allows us to pinpoint and fix issues that could be affecting your service.



Find quick and easy solutions to internet issues that could be bogging down your network.


Router and Wi-Fi help

Allow a Start.ca Rep to access your router in order to optimize your Wi-Fi network.


Share real-time visuals

Easily share photos and live videos of equipment with a Start.ca Rep.

The friendly tech support app

See for yourself how easy it is to run scans, diagnose network issues, and get quick fixes.

How it works

Step 1

Download the free StartCARE app on your device from the Apple App Store or Google Play Store.

Once installed, open the app and select Begin.

Step 2

Select Network Scan to start the diagnosis.

Step 3

When complete, the app will provide you with your current network statistics.

From there, select Improve Network Health.

Step 4

You will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

Using this app didn't solve your issues?

Our friendly Customer Experience Team is available 24/7.
Call 1-866-434-5888 for assistance, now.

Be sure to have the key code from the right-hand corner of your screen ready to share and let us know that you’ve already run the StartCARE scan.

Your Customer Experience Representative will then be able to access real-time network data and visuals from the app.

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Download the app, today