Important Notice: Recently received a new modem in the mail and having trouble connecting? Try plugging in the new one to resolve the issue. For more troubleshooting tips check: www.start.ca/support/modem-upgrade-benefits or Live Chat with us!
The StartCARE app can help you find and fix many common home network issues. The app scans your network for problems, then provides you with easy step-by-step instructions for suggested fixes. The app also generates a unique session key code, which you can provide to a Start.ca Rep if need to call in for more help.
When should I use StartCARE?
StartCARE can help diagnose and resolve many common internet issues, including:
Slow speeds
Buffering video streams
Connection problems
Spotty Wi-Fi coverage
What can StartCARE do?
Scan your network
Scanning your network allows us to pinpoint and fix issues that could be affecting your service.
Troubleshoot
Find quick and easy solutions to internet issues that could be bogging down your network.
Router and Wi-Fi help
Allow a Start.ca Rep to access your router in order to optimize your Wi-Fi network.
Share real-time visuals
Easily share photos and live videos of equipment with a Start.ca Rep.
The friendly tech support app
See for yourself how easy it is to run scans, diagnose network issues, and get quick fixes.