When should I use StartCARE?

StartCARE can help diagnose and resolve many common internet issues, including:

Slow speeds

Connection problems

Buffering video streams

Spotty Wi-Fi coverage

What can StartCARE do?

Scan your network

Scanning your network allows us to pinpoint and fix issues that could be affecting your service.

Troubleshoot

Find quick and easy solutions to internet issues that could be bogging down your network.

Router and Wi-Fi help

Allow a Start.ca Rep to access your router in order to optimize your Wi-Fi network.

Share real-time visuals

Easily share photos and live videos of equipment with a Start.ca Rep.

How it works

Step 1

Download the free StartCARE app on your device from the Apple App Store or Google Play Store.

Once installed, open the app and select Begin.

Step 2

To perform a Network Scan, from the main menu, click on Advanced Tools.

Step 3

This will bring you to the Agent tools page.

From there, select Run a network scan.

Step 4

Place your device next to your router and press I'm next to the router.

Step 5

You will be asked to confirm if you're ready. To proceed click I'm there.

Step 6

The StartCARE app will perform some tests and collect some diagnostics about your connection.

This will take a few minutes to complete, please keep the app open while this test runs.

Step 7

The StartCARE app will use the diagnostics collected to make some suggestions to improve your connectivity and provide some helpful info.

Using this app didn't solve your issues?

Our friendly Customer Experience Team is available 7 days a week.
Call 1-866-434-5888 for assistance.

Be sure to have the key code from the right-hand corner of your screen ready to share and let us know that you’ve already run the StartCARE scan.

Your Customer Experience Representative will then be able to access real-time network data and visuals from the app.

Simpler Support with StartCARE