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Support videos

How to Uninstall and Update

Not sure if your Start TV set-top box needs a software update? Our amazing Customer Experience Group Expert, Daven, is here to take you through the steps of installing new updates and how to uninstall them.

Test your Internet Connection Speed

Experiencing slow internet? Taking a free, online speed test can provide you (and us) a lot of helpful information. Keith, from the service desk explains.

Internet Issues? Try Power Cycling Your Devices

“Have you tried turning it off and on again?” – Why do we say that? Because. It. Works… And here’s Jacob from the service desk to explain why.

Troubleshooting Slow Internet Speeds

Slow internet? The fix might be easier than you think. Keith, from the service desk goes over some of the things you can check right away.

Understanding Your Cable Modem Lights

Understanding what each LED on your cable modem does can help you diagnose internet connection issues. Michelle, from the service desk explains!

Secure your WiFi and Router

Securing your router (and WiFi access) are critical steps when configuring your network. Jacob, from the service desk shows you how.

What is a Router?

In this support video, Stacey from the service desk explains the role a router plays in getting your devices connected to the internet.

Understanding Your DSL Modem Lights

Knowing what each LED on your DSL modem indicates can help you identify a connection issue. In this support video, Stacey from our service desk explains.

VoIP vs. Regular phone service

Considering the switch from a traditional landline telephone to VoIP telephone? Jacob from the service does a quick comparison of the two.

Why you Should Use a Separate Modem and Router

Keith from the service explains the advantages of using a separate modem and a separate router to get the best from your home network.

Powerline Network Adapters / PLC Adapters

If you need to extend your home network, consider using powerline network adapters that use of your home’s existing internal electrical wiring. Keith from the service desk explains.

How to Change Your Email Password

Changing your email password is quick, and simple. Stacey from our service desk shows you how to do it in just a few easy steps.

How to Switch your Internet to

Thinking of switching your internet provider? Stacey from the Service Desk is here to show you how easy it is, and how we can help.

Cable Modem Unboxing and Setup

Join Stacey from the service for a look at what you’ve received (or will receive) as a new cable internet customer.

How to Set Up your Email Address on your Phone

Need help setting up email on your mobile device? Join Michelle from the service desk as she takes you through each step (with easy to follow screenshots).

Payment options for our Customers

At we offer a number of different payment methods. Michelle from our service desk talks about the options our customers have.

How to Change your Portal Password

Changing your portal password is a simple and quick thing to do. Michelle from the service desk explains.

What to Look for in a Wireless Router

Wireless routers make connecting your devices to the internet easy. But how do you know which one is best suited for you? In this support video, Keith from our service desk helps get to the bottom of this common conundrum.

Connecting your Start TV hardware

Would you like to know how to easily connect your new set-top box (STB) to your TV or home theater system? Say no more, Cormac, from the Service Desk is here to save the day and get you on your way with a quick step by step guide.

How to Chromecast Disney Plus

Start TV makes it easy to watch your favourite shows or movies on Disney+! You don’t even need any additional hardware or cords. Our Customer Experience Group Specialist, Keith, will take you through this quick and easy tutorial on how to Chromecast Disney+ to your set-top box.

Setting up your Start TV Set-Top Box (STB)

In this video, you’ll learn the basic steps required to get your set-top box (STB) up and running. Emilia, from the Customer Experience Group, is here to help guide you through the manual setup while providing some helpful tips along the way.

How to sign in and navigate

If you are new to the world of Start TV and need a little guidance, you have come to the right place! This video will show you how to sign into your Start TV account and navigate around using the Start TV user interface. Follow Jeff, from our Customer Experience Group, as he shows you how to get watching your favourite channels.

How to Set Up Closed Captions

Follow our Start TV expert, Emilia, as she shows you two fast and easy ways to turn closed captions on and off.

Unboxing Start TV

In this Start TV support video, Tom from our Service Desk will show you what to expect when you sign up for Start TV and receive the hardware.

How to Install an App

Having all your favourite apps like Amazon Prime and Crave in one place makes navigating across platforms quick and easy. With this tutorial, we’ll show you how to add apps to your set-top box.

How to Play and Delete Recordings

Need space on your Start TV PVR but not sure how to delete your recordings? Or maybe you’re not sure how to watch your recordings for that matter? We can help with that. Follow Jeff, our Customer Experience Group Expert, as he explains how to play those PVR recordings and free up space.

Quick links

Server Hosting

Data centre servers in a protected environment

Co-location tailored to your needs.

Server hosting with our data centre is simply smart business sense: a scalable Fibre network with bandwidth that will grow along with your business. It features backup power with multiple uninterruptible power supply systems and generators, plus advanced access. Now is your chance to boost your business power with 

Data centre for your business needs, right here in London.

When it comes to the data centre, we take the time to understand your business needs, and we build from there. Every business is different, and personalizes it for you right here at home in London. You will always have easy access to your hardware and local technicians without having to leave the city. 

London Ontario skyline with Thames River in foreground and Riverside and Dundas overpass in background right before Downtown London
Service desk agent on the computer with another agent in the foreground both hard at work

Enterprise network services.

Built on our own private Fibre infrastructure, our enterprise network services come with a 100% uptime commitment policy, along with the award-winning customer support that differs from any competitor. 

Your co-location services with

Our high-performance data centre will exceed your expectations. Our technology embraces cutting-edge innovation with unparalleled security that never lets you down. Come experience what it means to have superior co-location services for your enterprise, with our forward-thinking business right here in London, Ontario. 


A fully scalable Fibre network with unlimited expansion, bandwidth growth and dark Fibre options.


3-step biometric, PIN, and access card security process, plus 24/7 video monitoring and redundant systems.


100% uptime commitment and local 24/7 support, plus environmentally safe 3M™ fire protection.

Your co-location services with

Our high-performance data centre will exceed your expectations. Our technology embraces cutting-edge innovation with unparalleled security that never lets you down. Come experience what it means to have superior co-location services for your enterprise, with our forward-thinking business right here in London, Ontario. 

Our Corporate Solutions team is here to help your business embrace the enterprise-level server hosting with the data centre.

For any questions, information, or to get started, please submit the form below and one of our friendly Corporate Solutions Reps will get back to you. 


Here's how it works

1. Spread the Word: Share the benefits of with your loved ones.

2. Mention Your Name and Number: When your friends or family members decide to switch to, ask them to provide your name and phone number during the sign-up process.

3. Enjoy the Savings: Once your referral activates their new internet service, we'll automatically credit your next bill with $50, and your referral will also receive $50 off!

It's a win-win for everyone involved!

But that's not all! There's no limit to how many referrals you can make - for each successful internet sign-up, you'll receive $50!

Client smiling on a brown leather couch while researching more on his laptop
Customer sits comfortably on her couch reading off of her computer

Your friends and family deserve a great internet service experience, so tell them to join today!

Because of awesome customers like you, we can consistently provide fast, friendly, and affordable internet services across Ontario. Your trust in as your friendly ISP does not go unrecognized. We would not be who we are today without you - you really are the best customers we could hope for! Your impact is what motivates us to ensure we can continue to offer you superior services at the best prices.

So, enjoy the benefits of our referral rewards – our thank-you to you!

For Terms and Conditions for the Referral Rewards Program, please click here. 


When should I use StartCARE?

StartCARE can help diagnose and resolve many common internet issues, including:


Slow speeds


Buffering video streams


Connection problems


Spotty Wi-Fi coverage

What can StartCARE do?


Scan your network

Scanning your network allows us to pinpoint and fix issues that could be affecting your service.



Find quick and easy solutions to internet issues that could be bogging down your network.


Router and Wi-Fi help

Allow a Rep to access your router in order to optimize your Wi-Fi network.


Share real-time visuals

Easily share photos and live videos of equipment with a Rep.

The friendly tech support app

See for yourself how easy it is to run scans, diagnose network issues, and get quick fixes.

How it works

Step 1

Download the free StartCARE app on your device from the Apple App Store or Google Play Store.

Once installed, open the app and select Begin.

Step 2

Select Network Scan to start the diagnosis.

Step 3

When complete, the app will provide you with your current network statistics.

From there, select Improve Network Health.

Step 4

You will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

Using this app didn't solve your issues?

Our friendly Customer Experience Team is available 24/7.
Call 1-866-434-5888 for assistance, now.

Be sure to have the key code from the right-hand corner of your screen ready to share and let us know that you’ve already run the StartCARE scan.

Your Customer Experience Representative will then be able to access real-time network data and visuals from the app.

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Download the app, today

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