Compatible modems
About fibre internet
911
Digital Voice Emergency 911
Our Digital Voice services use VoIP which has certain limitations relative to the Enhanced 911 service generally available on traditional land-line phone services.
As VoIP uses the internet to deliver service to the customer, any communication failures, such as power disruptions, internet connection outages, congestion or routing issues, modification of equipment or suspension of service, may prevent dialing to emergency services including 911.
Unlike traditional phone lines and Enhanced 911 which are tied to your physical address, our VoIP services are nomadic and therefore it is important that you update your address in our customer portal if you relocate your phone adapter. It may take up to 3 days for the initial activation or any subsequent updates of your address information to fully propagate throughout the 911 systems. Customers travelling outside of Canada with their phone adapter will not have access to 911 services.
When dialing 911 through VoIP services, the call may be routed to an intermediary emergency service operator to help ascertain the caller location information. The caller should be prepared to confirm or provide their current address and phone number so the call may be transferred to the appropriate emergency services personnel. If the caller is unable to speak, the operator may assume the call is from the last registered address which is why it is critical to ensure your address information is always current.
Due to the technical differences between the 911 services, there is a possibility that a VoIP 911 call could ring busy or take longer to answer as compared to a traditional 911 call placed from a fixed location. Callers to any emergency services should stay on the line until otherwise instructed and call back immediately if disconnected.
Customers should also inform any household residents, guests or other persons who may dial 911, of the nature and limitations of VoIP 911 services. Anyone uncomfortable with these differences should have an alternate means of accessing traditional 911 services or not subscribe to a VoIP based phone service.
Our services are provided “as is” and “as available” without any warranty or conditions of any kind.
Mental health crisis and suicide prevention services
As of July 16th, 2022 a 3 digit abbreviated dialing code (9-8-8) was implemented in the United States for mental health crisis and suicide prevention services.
At this time, a three digit number such as 9-8-8, is not yet available in Canada. If you require assistance, call the toll free number 1-833-456-4566 (24/7/365), or text 45645 (available 4pm – Midnight ET), to connect with a responder.
For more information on Crisis Services Canada, visit crisisservicescanada.ca.
Number transfer
Your number stays with you
Keep your existing phone number with our free transfer offer.
Important Information
When transferring a number it is important to note that you must not cancel your current phone provider before the transfer is 100% complete. If you cancel your service before the port is completed the transfer will fail and your number may be lost. Other errors such as an incorrect name or address will cause the transfer to fail so please double-check all information is correct.
Steps
1. Complete all of the information below
2. Attach a photo of your most recent phone bill (a clear image from your camera phone is sufficient)
3. Confirm the details and submit the transfer request for processing
4. DO NOT CANCEL YOUR CURRENT PHONE PROVIDER BEFORE THE TRANSFER IS 100% COMPLETE
Internet
All packages include:
24hr sales & support
Our sales and support desk is open around the clock. You can always reach us by phone, email or live chat.
No contracts
We provide our services on a month-to-month basis, no contract required. Accounts are billed on the 1st of the month for that month's service.
Fair pricing
You can trust us to not surprise you with any unexpected fees. We believe in simple, friendly pricing.
How do I switch my internet provider?
Switching is easy. Sign up online or by phone, even before you contact your existing provider.
Sign up
Enter your address, choose a package and complete your sign up!
Say goodbye
Let your current provider know you’ve switched things up.*
Connect
On your installation or activation date, connect your Start.ca modem.
Get online!
That’s it. Time to go enjoy your new internet service!
*If it makes you feel better, you can tell them that it’s not them, it’s you.
Internet that’s friendly
We don’t like contracts. With us, you pay month-to-month and can make changes to your services whenever you need. Our friendly sales and support teams are available 24/7, so you’ll always have help when you need it.
Who we are
Start.ca is a family of nearly 200 individuals based in London, Ontario, who share a common belief that telecommunications should be simple, friendly, and affordable. As our network of customers continues to grow, we are changing what internet service looks like in Ontario, one customer at a time.
Customer Feedback
Find out why our neighbours love us.
We're here to answer your questions.
Check out our frequently asked questions and contact us if you still need help.
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What should I do if I’m having internet issues?
New! StartCare self-help mobile app, available on Google Play and the App Store.
If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.
The app lets you run network scans from the comfort of your home, then provides you with step-by-step instructions on how to resolve any issues. It can also send real-time diagnostics and test results to our Customer Experience Team, allowing us to offer even more comprehensive support.
Learn more on our StartCare Page.
Using this app didn’t solve your issues?
Our friendly Customer Experience Team is available 24/7. Call 1-866-434-5888 for assistance, now.
Let us know that you’ve already run the StartCare scan and be sure to have the key code from the right-hand corner of your screen ready to share.
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I already have a modem. Is it compatible with Start.ca internet service?
If you already own a modem, and it is not locked to another internet provider it’s possible that you can use it with your Start.ca internet service.
Click here to see our list of compatible modems.
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What’s the difference between a modem and a router?
To get connected to the internet, you need a modem. A modem creates the connection to your internet service provider (hopefully us!).
If you want to get multiple computers, smartphones, tablets and gaming consoles online then you’ll need a router. A router connects to the modem and shares its connection, giving your devices access to the internet.
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Does my installation need an on-site visit?
Most cable service transfers don’t require a visit from a technician. However, if you’re setting up a new cable internet service, then a visit from a technician is needed.
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Will I get an order confirmation?
Yes. We will send you an email (and call you) within 48 hours of when you sign up to confirm that everything for your order is scheduled and lined up for your internet service activation date.
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Will you call before my internet installation date?
Yes! We will call and go over the details of your order, including the time and date of your installation or transfer.
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When will I get my first bill?
Since we offer a “pay-as-you-go” system, your first payment is collected when you sign up with us, which includes your installation fee (if any), your first month of service, and any equipment fees.
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How do nodes work together to create a mesh network?
Mercku’s system automatically connects your devices to the nodes with the clearest nearby signal. As you move around in your home, your device can seamlessly switch back and forth between nodes, giving you the strongest signal wherever you go.
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What internet plan should I get?
This depends largely on two things: how many people will be using it, and for what. A household of two people may find one of our “light” packages is perfect, while a family of four (or more) is likely going to get the most of our heavy usage internet plans.
Need help deciding? Call us toll free at 1-866-434-5888.
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What does unlimited internet mean?
Unlimited internet refers to the amount of data you can download each month. Most of our internet service plans have no download limit, which means they also have no overage fees 🙂
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How long does it take to switch my internet service to Start.ca?
We can generally get you up and running in 5-10 business days to switch to Start.ca, depending on what type of internet service you select and whether you’re transferring an existing service.
TV
All your favourite TV channels, for less
From CNN to HGTV to HBO Canada, Start TV makes it easy to get all the channels you love. Start TV also comes loaded with smart features designed to help you get the most out of all your favourite TV programs.
*Start TV is only available to Start.ca internet customers (it’s a regulation thing). So, if you’re not already signed up, what are you waiting for?
Compatible systems and devices
You can now enjoy Start TV from popular streaming devices by simply downloading the Start TV app. You can also watch Start TV directly on your set-top box to enjoy a flexible viewing experience.
*Device must be connected to your Start.ca internet service for full Start TV access.
Amazon Fire TV
You can now watch Start TV on supported Amazon Fire TV devices, so it is easy to keep all your streaming apps in one place. Check below to see if your device is compatible.
Apple TV
You can now enjoy Start TV from the comfort and familiarity of Apple TV's user-friendly interface via the Start.TV app. Check for your device compatibility below.
Chromecast with Google TV
Watch Start TV through supported Google TV devices. You can now add the user-friendly Start TV to stream all your favourite shows, movies, sports, and more. See if your device is supported below.
Start TV Set-Top Box
Our compact set-top box delivers beautiful HD picture quality, and our Bluetooth-enabled remote control works smoothly even when the set-top box is hidden away. Built-in Wi-Fi makes setup easy, and the included HDMI cable is all you’ll need to hook it up to your TV or home theatre system.
Rent for $10 per month, or purchase for $160
+ more
Watch TV On The Go
Have channels like Sportsnet or CRAVE in your Start TV package? Download their apps, and log in using your Start TV account to enjoy things like TV, on-demand programming, and more!
The next generation of TV
The future of entertainment is here! Our innovative features give you a new way to watch TV — your way.
Watch on your devices
Download the Start TV app onto your laptop, tablet and phone, and watch on your couch, in the kitchen, or even the backyard. Enjoy Start TV wherever you're connected to your home Wi-Fi.
There’s an app for that
In addition to Start TV you can also enjoy YouTube, and browse other apps right from your TV.
Record and watch later with PVR
Record 50 hours of programs (and record multiple programs at once). You can even access recordings from other devices in your home.
Unique recommendations
Create a user profile for everyone in the house and Start TV will recommend programming you'll enjoy watching together.
Three friendly base packages to choose from
Whether you want it all or just the basics, there’s a base package designed with you in mind. Once you’ve made your selection, you can add as many theme packs or individual channels to your package as you want.
Light
Our basic channel package
$15
per month
was $20 *Terms and conditions apply.Our basic package with 40 channels, includes local news, major networks, and French programming.
Sign Up Today See Channels
Our Recommendation
Premium
Tons of channels at a great price
$50
per month
A great selection of 80+ popular channels, includes specialty programming and sports.
Sign Up Today See Channels
Ultimate
Our fully-loaded package
$90
per month
Features 140+ channels, with everything from our Premium package + 6 of our popular theme packs.
Sign Up Today See Channels
Our Recommendation
Premium
Tons of channels at a great price
$50
per month
A great selection of 80+ popular channels, includes specialty programming and sports.
Light
Our basic channel package
$15
per month
was $20Our basic package with 40 channels, includes local news, major networks, and French programming.
Ultimate
Our fully-loaded package
$90
per month
Features 140+ channels, with everything from our Premium package + 6 of our popular theme packs.
Individual channels
Looking for a specific channel? Start TV makes it easy to order individual stations that might not be included in your package.
Get more with a Theme Pack or Add-on
Personalize your Start TV experience by adding some of our tailored theme packs or other add-ons. There's something for everyone!
Add-ons
Crave with STARZ
View ChannelsAward-winning dramas, popular series and well known movies from HBO, CRAVE, and STARZ.
$
20
/ month
with base TV package
Theme Packs
En Français
View ChannelsFrench-language programming for the whole family.
$
10
/ month
with base TV package
Knowledge
View ChannelsIntelligent programming about the world around us.
$
10
/ month
with base TV package
News
View ChannelsInternational, national and local news to help you stay informed.
$
10
/ month
with base TV package
Lifestyle
View ChannelsHobbies, leisure activities, and the interesting things in life.
$
10
/ month
with base TV package
Kids
View ChannelsFun and educational programming for kids.
$
10
/ month
with base TV package
Movies
View ChannelsPopular Hollywood and international movies, award-winning independent films, and documentaries.
$
10
/ month
with base TV package
Sports
View ChannelsA full package of sports entertainment.
$
10
/ month
with base TV package
Log in to popular apps with your Start TV account.
Have channels like Sportsnet, or CRAVE in your Start TV package? Download their apps, and log in using your Start TV account to enjoy things like TV, on-demand programming, and more!
CTV Sci-fi Channel
CTV Drama Channel
CTV Comedy Channel
Sportsnet Now
Discovery GO
CP24 GO
Click here
to see the complete list of places to watch!
We're here to answer your questions.
Check out our frequently asked questions and contact us if you still need help.
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Can I pause and rewind live Start TV?
Yes, many channels allow you to pause and rewind live TV, but it depends on the content provider. We will be adding this functionality to more channels in the future. Visit this page for a complete channel listing, and what you can do with each one.
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Can I record programs and watch later with Start TV?
Yes, you can record approximately 50 hours of programming on your Start TV network PVR. You can also record multiple programs at the same time, and access your recordings from other devices inside your home.
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Can I watch Start TV on my mobile device?
Yes, you can watch on your mobile devices while on your home Wi-Fi. However, some limitations may apply to certain channels. Visit this page for a complete channel listing, and what you can do with each one.
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How many televisions can I connect?
You can access up to 4 streams on one Start TV account at one time. One set-top box counts as one stream (as does one tablet, one mobile phone, etc.). If you need more than 4 streams, you’ll need to sign up for an additional Start TV account. This is a Canadian Radio-television and Telecommunications Commission (CRTC) requirement.
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Will I get my favourite channels with Start TV?
Yes. Our Start TV channel packages offer the channels you already know and love. Visit this page for a complete channel listing, and what you can do with each one.
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How do I watch Start TV?
You can watch Start TV several ways. To watch Start TV on your television, you must rent or purchase a set-top box for each television you want to use, or you can download the Start TV app onto your mobile phone or tablet.
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Why do I need to be a Start internet customer to get Start TV?
Media distributors, like Start TV, must be registered and this registration tells us exactly how we are allowed to deliver media. The media we broadcast must be sent over our own internet distribution network, which means we can only offer Start TV to people who are Start.ca internet customers. This is a requirement from Canada’s Broadcasting Act.
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What is Start TV, and how is it different from other TV providers?
Start TV is the next generation of TV service. It uses your existing internet connection to deliver television programming to your home through a set-top box.
Get on the TV insiders’ list
Stay up to date with all the latest on Start TV. Sign up to our mailing list.
Channel lineup
