VOIP Features & Codes
| Feature | Explanation | Star Code |
| Call Display | Displays the name and number of the caller | N/A |
| Call Waiting | Answer an incoming call while on the phone with someone else; – Press the flash or link button | *70 – disable for the next call *56 – activate for all future calls *57 – deactivate for all future calls |
| Three Way Calling | Enables 3 way conference calling between parties – Party A calls Party B – Upon answering Party A will press flash and call Party C – Pressing flash again once answered will merge the lines | N/A |
| Call Forwarding | Redirects call to another destination such as a telephone number or voicemail – Can be done via customer portal | Standard call forwarding *72 – Activate *73 – Deactivate Call forwarding to VM *74 – Activate *75 – Deactivate Call forwarding to RNA *92 – Activate *93 – Deactivate Call forwarding to RNA to VM *94 – Activate *95 – Deactivate |
| Do Not Disturb | Will prevent your phone from ringing – Can be routed to VM, call forwarding, or ring busy | *78 – Enable DND *79 – Disable DND |
| Caller ID Block | Hides your phone number and name from the caller ID on others’ call display screen | *30– Disables for all future calls *31– Enables for all future calls *67– Disables for the next call only |
| Voicemail | Access VM to modify settings Can be accessed remotely – Toronto: 416-477-2002 – Belleville: 613-689-1656 | *98– Access through the VoIP adapter |
| Echo Sound Test | Tests outgoing sound quality by the user – Will ask the user to speak and play back the recorded au | *45– Echo test real time playback *44– Delayed echo test of 2-3 seconds |
| DTMF IVR Test | Allows the user to simulate calling an IVR to confirm the DTMF tones are being correctly transmitted | *46– Runs the DTMF test |