A dynamic partnership to drive positive outcomes for the Start.ca community
We are delighted to share that Start.ca has joined forces with Canada’s most trusted telecom, TELUS!* This page will help to explain the ‘why’ behind our decision, and provide the full picture of the benefits this partnership will bring to our customers and employees.
Start.ca is still locally operated, with a dedicated team of employees based in London Ontario. Start.ca remains committed to its roots in the Forest City, and will continue to provide top-notch internet services and personalized customer support to the Ontario community.
We take great pride in our ability to go above and beyond to meet our customers’ unique needs. Our partnership with TELUS means we can continue providing the same stellar service we've offered since 1995, while also expanding our product offerings and investing more in neighbourhoods throughout Ontario (including yours!).
We're here to answer your questions.
Check out our frequently asked questions and contact us if you still need help.
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Why did Start.ca choose to partner with TELUS?
The decision to partner with TELUS was made with both our customers and our employees’ best interests in mind. Start.ca was founded on the belief that our customers should have access to fast and reliable internet with the friendliest service in the business.
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What makes TELUS a suitable partner for Start.ca?
TELUS is the perfect partner for Start.ca as they align with Start.ca’s core values of being honest, friendly, reliable, smart, forward, and involved. TELUS has been at the forefront of innovation by connecting homes and businesses to some of the fastest and most advanced networks in the world. As more devices become connected, and the internet continues to be a cornerstone in our daily lives, reliable speed and capacity are crucial.
TELUS also shares our passion and dedication to community engagement, sustainability, and creating a ‘friendly future’. This partnership is a win-win for our customers and employees alike as TELUS is synergistic with our purpose, culture, and commitment to our customers.
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What benefits can customers expect from this partnership?
Together with TELUS, we are committed to:
- Offering customers a suite of home automation and security, health and entertainment products and services
- Giving customers access to TELUS’ global-leading wireless networks along with capabilities to bundle home internet and mobility services for greater monthly savings
- Continuing to make investments in Ontarian communities with the backing of one of the most giving companies in Canada
- Start.ca and TELUS are also now part of the same team! This means on top of reliable and fast internet, you can also receive amazing mobility offers on TELUS and Koodo mobility!
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Has Start.ca customers personal information been shared with TELUS as part of the partnership?
Yes. As part of the acquisition, the personal information customers shared with Start.ca has been shared with TELUS. This allows us to offer them more personalized services, enhance customers overall satisfaction, and ensure they receive a seamless experience. The security of our customers’ personal information is of the utmost importance to us, so we have taken all necessary measures to safeguard their information.
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Will there be any changes to the customer experience with Start.ca?
No, the customer experience with Start.ca will remain unchanged. Start.ca will continue to provide fast and friendly service, available 24/7 throughout the year. Customer accounts will remain the same, and there will be no disruptions as a result of the partnership.
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What happens to Start.ca employees after the partnership?
Start.ca employees have become part of the TELUS family. The operations will remain in London, and the dedicated team will continue to serve customers under the Start.ca brand. Customers can still count on Start.ca as their local Friendly Internet Provider.
