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Support > Unboxing Start TV

Unboxing Start TV

In this Start TV support video, Tom from our Service Desk will show you what to expect when you sign up for Start TV and receive the hardware.

This video features captions and descriptive transcript.

Unboxing Start TV

Here's an overview of the equipment that you will receive as a new Start TV customer, as well as instructions on how to get it set up.

Unboxing the Hardware

Inside the box, you will find the following items:

  • Documentation
    • Set top-box connection card
    • Start TV setup
    • Google account setup
    • Terms of service
  • Set-top box
  • 12 volt adapter
  • Ethernet cable
  • HDMI cable
  • Remote Control & batteries

Getting your Start TV set up

Once you've unboxed your small (but mighty) set-top box, getting it up and running is easy.

  1. Connect the set-top box to your power source with the included power adapter but don’t power on the set-top box just yet.
  2. Connect the set-top box to your television or home theatre system with the included HDMI cable.
  3. If required, connect your set-top box to your modem or router with the included Ethernet cable (if you have Wi-Fi, you will probably want to skip this step).
  4. Put the batteries in the remote.
    • If you want to keep your set-top box out of sight, be sure to switch the remote to Bluetooth functionality.

If you want a step-by-step guide on how to get your Start TV up and running, check out our video about connecting your set-top box to your TV.

If you run into any trouble, please give us a call at 1 (888) 668-0001a> or visit Start.ca. Our friendly Service Desk Agents are available 24/7 and they will be happy to give you a hand.

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