Most cable service transfers don’t require a visit from a technician. However, if you’re setting up a new cable internet service, then a visit from a technician is needed.
Will I get an order confirmation?
Yes. We will send you an email (and call you) within 48 hours of when you sign up to confirm that everything for your order is scheduled and lined up for your internet service activation date.
Will you call before my internet installation date?
Yes! We will call and go over the details of your order, including the time and date of your installation or transfer.
When will I get my first bill?
Since we offer a “pay-as-you-go” system, your first payment is collected when you sign up with us, which includes your installation fee (if any), your first month of service, and any equipment fees.
How do voicemails work?
Voicemails are stored as MP3 files with a limit of 160 minutes of space. Voicemails can be accessed through a remote service, delivered directly to your email inbox, or both. Voicemails older than one year will be automatically removed from the system.
Will I lose my Digital Home Phone connection if the hydro goes out?
If the hydro goes out, unfortunately yes, you will lose your Digital Home Phone connection. Unlike some landlines which pull power from the telephone wiring, Digital Home Phone does require a power source.
Do you need to have Start.ca internet to sign up for Digital Home Phone?
The short answer is nope, you can sign up for Digital Home Phone with no need for Start.ca internet service. That being said, we do highly recommend that you take a look at our awesome internet packages anyway.
Why do I need to be a Start internet customer to get Start TV?
Media distributors, like Start TV, must be registered and this registration tells us exactly how we are allowed to deliver media. The media we broadcast must be sent over our own internet distribution network, which means we can only offer Start TV to people who are Start.ca internet customers. This is a requirement from Canada’s Broadcasting Act.
What is Start TV, and how is it different from other TV providers?
Start TV is the next generation of TV service. It uses your existing internet connection to deliver television programming to your home through a set-top box.
How do nodes work together to create a mesh network?
Mercku’s system automatically connects your devices to the nodes with the clearest nearby signal. As you move around in your home, your device can seamlessly switch back and forth between nodes, giving you the strongest signal wherever you go.