The number of devices you need depends on the size and layout of your home. For a small apartment, a single node placed in a central position should provide more than enough coverage. For a typical 3-4 bedroom home, two to three nodes spaced out evenly should do the trick. If you have an extremely large space, you can connect as many nodes as you want!
What should I do if I’m having internet issues?
New! StartCare self-help mobile app, available on Google Play and the App Store.
If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.
The app lets you run network scans from the comfort of your home, then provides you with step-by-step instructions on how to resolve any issues. It can also send real-time diagnostics and test results to our Customer Experience Team, allowing us to offer even more comprehensive support.
Learn more on our StartCare Page.
Using this app didn’t solve your issues?
Call 1-866-434-5888 for assistance during business hours.
Let us know that you’ve already run the StartCare scan and be sure to have the key code from the right-hand corner of your screen ready to share.
What’s the difference between a modem and a router?
To get connected to the internet, you need a modem. A modem creates the connection to your internet service provider (hopefully us!).
If you want to get multiple computers, smartphones, tablets and gaming consoles online then you’ll need a router. A router connects to the modem and shares its connection, giving your devices access to the internet.
Does my installation need an on-site visit?
Most cable service transfers don’t require a visit from a technician. However, if you’re setting up a new cable internet service, then a visit from a technician is needed.
Will I get an order confirmation?
Yes. We will send you an email (and call you) within 48 hours of when you sign up to confirm that everything for your order is scheduled and lined up for your internet service activation date.
Will you call before my internet installation date?
Yes! We will call and go over the details of your order, including the time and date of your installation or transfer.
When will I get my first bill?
Since we offer a “pay-as-you-go” system, your first payment is collected when you sign up with us, which includes your installation fee (if any), your first month of service, and any equipment fees.
How do voicemails work?
Voicemails are stored as MP3 files with a limit of 160 minutes of space. Voicemails can be accessed through a remote service, delivered directly to your email inbox, or both. Voicemails older than one year will be automatically removed from the system.
Will I lose my Digital Home Phone connection if the hydro goes out?
If the hydro goes out, unfortunately yes, you will lose your Digital Home Phone connection. Unlike some landlines which pull power from the telephone wiring, Digital Home Phone does require a power source.
Do you need to have Start.ca internet to sign up for Digital Home Phone?
The short answer is nope, you can sign up for Digital Home Phone with no need for Start.ca internet service. That being said, we do highly recommend that you take a look at our awesome internet packages anyway.