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Regional Internet Outage Alert: (April 30)

Widespread outages are currently impacting parts of Southern Ontario following yesterday’s severe storms. Local crews are working to repair storm-damaged infrastructure as quickly and safely as possible.

Thank you for your patience while service is being restored.

Customer portal outage

⚠️ Our customer portal is undergoing some scheduled maintenance and will be offline between the hours of 10:pm until 8:am.

Sorry for any inconvenience this might cause.⚠️

Planned outage

⚠️ Planned Address Qualification outage Sunday May 5th – 📞 Call or 💬 Chat with us to check your location for available services! 1-866-434-5888 ⚠️

Fibre outage

We are having troubles qualifying addresses in our St. Thomas Fibrehoods. If you are interested in our Fibre services, give our sales team a call at 1-866-434-5888 and we can check your address for you.

Rogers Outage

If you are in Rogers territory, their address qualification is down, give us a call at 1-866-434-5888 and we can check your address. Typical wait times are less than 2 minutes!

Morocco

Our thoughts are with those affected by the recent earthquake in Morocco. We understand that the ability to stay connected with loved ones is crucial, so Start.ca is offering free long-distance phone calls to Morocco for all our valued customers until September 30th, 2023.

System Maintenance – Cable Internet

Upcoming System Maintenance to Cable Internet Service: Overnight on September 13th, 2:00 AM – 2:30 AM. Customers may experience a brief interruption. Your service will return to normal once our vendors complete their maintenance. Thanks for your understanding!

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