(RESOLVED) We are aware of an issue affecting our ability to take calls and are working to get this fixed up, in the meantime if you need us feel free to reach out via our Live Chat 💬

✉️ Canada Post Strike: Mail Delays Expected Due to the Canada Post strike, delivery of any printed documents will be delayed. You can view, save and print them electronically by registering via My Account.

📌 Upcoming Start TV Channel Updates – Click here for the details.

Having WiFi issues after November 24th, 2024 outage? If your router’s reset button was pressed, or your WiFi name is missing or won’t connect, this support video can guide you through setting it back up.

Regional Internet Outage Alert: (April 30)

Widespread outages are currently impacting parts of Southern Ontario following yesterday’s severe storms. Local crews are working to repair storm-damaged infrastructure as quickly and safely as possible.

Thank you for your patience while service is being restored.

NOTICE: Some customers are affected by unexpected billing issues and invoice delays. Our team is actively working on a fix, and we’ll update affected customers directly as soon as it’s resolved. Thank you for your patience!

Other Billing Inquiries: To manage your billing and make payments, please log into your “My Account” page. If you don’t have an account yet, register now. For quick and secure payments, visit Make A Payment.

⚠️ Start.ca Fibre Outage: Thorndale Area Customers – 👷 Techs On-Site today in area, restoration of service by end of day (8PM). Impacted customers will have to reboot their ONT/Modem. Due to outages, we’re experiencing longer than normal wait times and we appreciate your patience. Questions & updates click to Live Chat 💬

🚨 Cogeco Network Scheduled Maintenance – due to a fibre cut some customers in Acton, Burlington, Georgetown, Milton and Oakville may see their services impacted due to the damage. Cogeco is actively working to resolve. Questions? Connect with us: Live Chat.

Fibre Internet Outage – Elm Street, St. Thomas (between Wilson Ave and Meehan St.) due to overnight vandalism. Team on-site working on restoration, expected to be back online 3pm EDT. Any questions, please live chat-in for updates

Important Notice: Recently received a new modem in the mail and having trouble connecting? Try plugging in the new one to resolve the issue. For more troubleshooting tips check: www.start.ca/support/modem-upgrade-benefits or Live Chat with us!