The words we live by.

Our core values shape our business and our relationships, and everyone here at Start.ca plays an important role in bringing them to life, each and every day.

Friendly

Kind, respectful and ready to make you smile.

Honest

Holding ourselves to high moral standards and doing things the right way.

Reliable

Always there and ready to help.

Smart

Seeing things differently and finding creative solutions.

Forward

Always trying new things and making them better.

Involved

Supporting local initiatives and being part of the community.

It began with a friendship.

“What happens when you treat everyone with respect? One thing you get is friendliness, and a diverse group of people that love doing what they do.”

In 1995, Peter and Darryl - two friends from college - began building a business in a spare bedroom. But they didn't want to create just another technology company - they wanted to create a people company. Today, that's exactly what we are.
It all boils down to making sure everyone has a positive experience. We're growing quickly, thanks to customers like you. But our core values and what we believe in won’t change - we’ll always give you fast, friendly service. And here you thought we were just an internet company.
Peter RoccaPresident & Chief Executive Officer
Darryl OlthoffChief Data Officer

We're proud to call London our home.

We're rooted in the Forest City and we're dedicated to being an important part of this vibrant community for years to come.

When we think of London, we think of home. Of growth. Of opportunity. London is the energy of a blossoming small business, an expanding industrial base, and of course, an innovative technology sector. And it all begins with people. We started in London over 20 years ago and it’s where we intend to stay for years to come. Welcome home.

We keep good company.

We are members of these respected organizations.

Start.ca, Internet Service, London, ON

Better Business Bureau

We treat all of our customers fairly. Our BBB membership puts our track record of customer satisfaction online.

TechAlliance of Southwestern Ontario

TechAlliance supports the growing tech community in Southwestern Ontario.

London Chamber of Commerce

The Chamber of Commerce encourages both personal and economic growth in London.

Canadian Network Operators Consortium

Our membership helps us influence the development of public policy in Canadian communication services.

Canadian Federation of Independent Business

The CFIB gives us a voice in government issues that affect our industry.

Customer Feedback

Find out why your neighbours love us.

  • 5 Stars

    “Just signed up and wow what a smooth deal! Great Internet at a great price. Why didn't I do this years ago?”

    - Ryan Burgener

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  • 5 Stars

    “Service is excellent! I will continue to recommend and be a customer. Customer service has been fantastic and fanatical. They now have unlimited bandwidth in many places, which was a godsend when sharing a connection with 7 people.”

    - Eric McElroy

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  • 5 Stars

    “Been with start for around 2 years and I love them! I've had little to no issues in terms of their services and almost no internet interruptions. So glad I made the switch! Always recommending to friends and family! :)”

    - Katrina Carson

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  • 5 Stars

    “Amazing internet service. Unlimited usage and fast speeds. Been with them for almost 4 years and always great service. I've never had an outage or service interruptions. Customer service is top notch.”

    - Chris Caissie

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  • 5 Stars

    “This is an updated review of Start.ca for 2018. Start.ca is an exceptional internet provider with lightning fast speeds, excellent prices, reliable service and polite/professional staff. I've been a customer for a long time and will continue to be so for the foreseeable future. Be smart - choose St...”

    - JP Nicholas

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  • 5 Stars

    “I’ve had nothing but positive experiences with Start.ca. Customer service was amazing, great value for the money.”

    - Jenn Eskritt

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  • 5 Stars

    “A great service, the best I had and I recommend it to everyone who is looking for fast and reliable internet. Their services are the best and there is nothing I can say that was bad, it's a great internet provider.”

    - Pierre-Alexandre Julien

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  • 5 Stars

    “Such an amazing company! Their service is great and so is their customer service. The price is right too!”

    - Larissa Field

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  • 5 Stars

    “Great prices and great service! They are exceptional.”

    - Karen Schison

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  • 5 Stars

    “I am a new customer and so far I am blown away. The customer service is great, the switch from my old service to Start was a breeze, and the speed is very reliable. The price is fantastic too. I highly recommend to anyone shopping around for internet.”

    - Ronnie Curry

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  • 5 Stars

    “I have been a customer for 22 years now. Rarely an issue and present day tech support is wonderful and 'back in the day's tech support was phenomenal, but that was me so I'm biased.”

    - Jim Howarth

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  • 5 Stars

    “Been with Start.ca for Internet since 2013 and love them! Have sent 3 referrals too.”

    - Geoff Kirkland

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  • 5 Stars

    “I really love my service. If there is any problems they are right on top of it. I would recommend them to everyone.”

    - Kelly Lynn Lozon

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  • 5 Stars

    “Spent almost 2 hours with me trying to get my internet working again - Good customer service, didn't get frustrated with my lack of knowledge. Glad i switched to Start.ca !”

    - Jill Amanda

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  • 5 Stars

    “Amazing company, amazing service. Speed increased and bill lowered twice since being with them.”

    - Hugh Genge

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  • 5 Stars

    “Been with them for over 2 years and not a single issue. Excellent customer service, the only company you can talk to at 10pm at night on a public holiday and get someone on the phone within seconds. I have recommended several friends and everyone of them is so glad they made the switch. Keep it up.”

    - Carl Mendes

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  • 5 Stars

    “I cannot express how spectacular Start is - from the service, technician and customer service. It has been amazing. If all companies were as great as Start the world would be a much better place to live in. No exaggeration!”

    - Karen Hanna

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  • 5 Stars

    “Your customer service has been fantastic, paired with an excellent price for your internet service. I'm glad I took the jump over to you, my only regret is not doing it sooner!”

    - Jeff Unger

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  • 5 Stars

    “Services entirely as offered and billed. Customer service is A++.”

    - Scott Westbury

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  • 5 Stars

    “Absolutely the best ISP of all time. Ever. Amazing customer service, great speed, fair prices, and almost never any problems. And the few problems I have had were resolved quickly, efficiently and professionally. Awesome!”

    - Sean Saunders

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  • 5 Stars

    “Been with Start.ca for over a year now and I absolutely love them. Connection speeds are fast and customer service is amazing. I recommend them to everyone.”

    - Brittney Victoria

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  • 5 Stars

    “Whenever I contact the support team, they are always very nice and friendly when I have questions about my internet. They are very concise and able to explain things well. I always have a great experience when dealing with any members of the Start team.”

    - Racquel Lynn Creces

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  • 5 Stars

    “Haven't even had it installed yet but am so impressed with the customer service (Tyler, definitely deserves recognition) that I just received I'm sure this is going to be one of the best decisions I've ever made!”

    - Angela Jones-VanGrootel

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  • 5 Stars

    “Excellent services, been a client for more than 2 years with no complaints.”

    - David Jones

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  • 5 Stars

    “I have been with Start.ca for about a year now, this is the first time I've had to call customer support (mixup on my end) and they were absolutely wonderful. I didn't catch his name but he explained everything in detail and was super nice and friendly the whole time!”

    - Sydney Thain

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  • 5 Stars

    “Best customer service I have ever had the pleasure of dealing with. Very knowledgeable staff. Great value on the service provided. I have recommended this company to many friends who have also had a similar experience, and will continue to do so.”

    - Trevor Bennett

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  • 5 Stars

    “They are simply the best ISP I have ever been with. The speeds are constantly fast, never have had any downtime and if you have a problem with your service, they are dedicated to get you back online as quickly as possible!”

    - Wayne Meunier

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  • 5 Stars

    “I've been a huge advocate for Start.ca in the past, and I continue to do so. Small hiccups in service sometimes, however they are no fault of the service I'm provided. Customer service is top notch.”

    - Mitch Sabourin

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  • 5 Stars

    “Super fast, and friendly service. No insane wait times when you call. Great pricing and internet speeds.”

    - Hector T Greymon

    , via
  • 5 Stars

    “They have always been friendly and the only downtime I ever notice is in the middle of the night (which most people sleep through) and it's very short. I love their service and have had it for over a year now. Thank you for providing unlimited internet without the ridiculous prices and contracts!”

    - Kate Quang

    , via
  • 5 Stars

    “Start is amazing! I've been extremely impressed with how quickly Customer Service replies (with a personal response, not just an automated reply). When I called to transfer my internet services over to Start, it took less than 15 minutes. I highly recommend them & am so glad I made the switch!”

    - Sarah Wilson

    , via
  • 5 Stars

    “You guys are great - Called about a issue a few days ago, was resolved overnight but you took the effort to follow up with another call to make sure everything was ok. That's customer service. I recommend you guys BIG TIME!”

    - Jason Goldring

    , via
  • 5 Stars

    “Thank you Start.ca for making the service move to my new address so easy! Great company to work with.”

    - Dallas Boychuk

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  • 5 Stars

    “I've been with Start for about 6 years now. I've never had an issue in that time. Set up was quick and easy, customer service always answers the phone promptly. The service is good and the price is even better!”

    - Alyssa Zill

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  • 5 Stars

    “If you're looking for an internet service provider, go with Start.ca. Haven't had any outages in the 3 years we've been with them and every time we hear from them they're lowering the monthly bill or adding on more services for free. I'm honestly 100% sure I'm hallucinating their existence because n...”

    - Mazna Ahmad

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  • 5 Stars

    “Awesome company, good service, cares about its clients, is local and supports their local community. If you're looking for a new provider that won't rip you off, go to these peeps and they'll take care of you.”

    - Cara Elliott

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  • 5 Stars

    “I have been a customer for more then 5 years and I love them. The suport staff are quick, efficient and help get problems fixed. And even get you the best speeds for what your family needs for the best price.”

    - Jenn Hatfield

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  • 5 Stars

    “I really love the uninterrupted fast service I receive. The tech support and customer service agents are always super nice and beyond helpful! Keep up the great work!”

    - Joy Marie

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  • 5 Stars

    “Tell me one other company that not only lowers their prices, but doesn't require you to yell and scream to get the same prices as new customers. Then, on top of that, email you to tell you they lowered your price AND improved your speed. Always happy with Start.”

    - Jody Bourgoin

    , via

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