BUCKLE UP, LONDON.ULTRAFAST FIBRE INTERNET IS HERE.
BUCKLE UP, LONDON.ULTRAFAST FIBRE INTERNET IS HERE.
Starting at $45/month.
DISCOVER IF FIBRE IS IN YOUR NEIGHBOURHOOD!
If you’re in the London area, enter your address to see if you qualify for fibre optic internet.
Why you’ll love Start.ca fibre internet.
DSL internet was built for telephones. Cable internet was built for TV. Start.ca fibre is built for internet. With our futureproof technology, you can always access the fastest internet connection available. We own 100% of our fibre infrastructure, so your internet will have 24/7 local support and technicians right here in London. This means you can count on our reliable and ultrafast fibre internet to stay connected – no matter what.
Start.ca fibre internet is lightning-fast. No, really! With our fibre optic lines that transmit your data, it is literally internet at the speed of light.
Rest easy knowing your internet won't cut out or slow down during those important moments when you need to stay connected.
No limits or caps
You deserve to enjoy Start.ca fibre as much as you want, so all our packages include unlimited usage. You can download, upload, stream, and game to your heart’s desire.
100% our own network
Start.ca owns every aspect of our fibre network, so you'll always get local support from experts right here in London, available 24/7.
Looking for business services?
Start.ca fibre internet will give you peace of mind that your London business has the fastest connection in your industry. Whether your business is big or small, we can offer you a diverse suite of customizable fibre and co-location services in the London area.Learn more about Start.ca business solutions
The Forest City is our home too
We’re investing in London to bring unparalleled internet coverage to businesses and residents alike. You can rest easy knowing that our fibre network is 100% built and supported by London technicians, so you will always have unparalleled internet coverage even when met with the unexpected.
Check fibre availability
You voted for us as London’s #1 Internet Provider for a reason!
All Start.ca services include:
24/7 customer service
You can always reach us by phone, email, or live chat. You’ll see why we’re your best choice with wait times averaging less than 5 minutes, and our award-winning Customer Experience Team.
Life moves quickly! Flexible services are necessary to keep up with your changing needs. That’s why we provide our packages on a month-to-month basis, no contract required.
With our simple billing, you can trust us to not surprise you with any unexpected fees.
How do I get fibre?
If you live in the London area and think our fibre might be available in your neighbourhood, you can follow these steps to get your fibre service connected.
Welcome to the Fibrehood
Upgrading London’s internet infrastructure takes time, but our network is expanding every day, so if you don’t see your neighbourhood on the map yet, check back soon or get in touch with us. You can use this map to see where we’re currently at with our fibre plans.
We're here to answer your questions.
Check out our frequently asked questions and contact us if you still need help.
Does Start.ca provide fibre-to-the-home (ftth) or fibre-to-the-node (fttn)?
Virtually all of the fibre we run is fibre-to-the-home or FTTH (that’s a good thing)! This means that a new fibre line is brought right to your home, so you experience true fibre speed, entirely on Start.ca’s own infrastructure. Some other providers offer fibre-to-the-node services under a “fibre” banner but typically these services rely on traditional copper wiring so they cannot deliver true fibre speeds.
What does the fibre installation process look like?
We take great care to cause minimal impact to your home or property when we install fibre. If you live in a multi-dwelling unit such as a condo, we generally run our fibre through the existing conduit (tubing that carries other utility lines) and along molding, then into your unit via a small hole that we drill. The fibre line itself is nearly invisible. If you live in a detached home, we will run a fibre line directly to your home. We can do this either by utilizing the existing aerial utility poles, or via a non-invasive trenching technique. If you want to know more, please check out this article about our fibre construction practices.
Will getting a fibre connection affect my current cable or DSL internet service?
Start.ca fibre relies on a completely separate infrastructure than DSL or cable internet so you can have fibre and cable/DSL service simultaneously. If you’re a Start.ca cable or DSL customer who is upgrading to fibre, we’ll ensure that your old service remains active until your fibre is up and running. If you’re with another provider, your connection will remain active until you cancel it.
Will the Start.ca Installation Technician connect my fibre modem to my router for me?
If you have the router you wish to use onsite, our friendly technicians will gladly help connect your router to your modem. Often, it’s as simple as connecting your new fibre modem to your existing Wi-Fi router (we only recommend this if your current router is capable of handling gigabit speeds). If you don’t happen to have a router at the time of hookup, our friendly Customer Experience Group will be happy to help guide you through the process (24/7).
How do I pay my bill?
Once you have signed up, you will receive your first bill on the 1st day of the following month. This will include any equipment or setup fees that apply. After that, we’ll send your monthly bill via email on the 1st (for the upcoming month’s service) and will automatically take your payment from the credit card or bank account that you’ve provided. You can change your method of payment at any time through our customer portal or by calling in.
What kind of router do I need?
If you want Wi-Fi (and who doesn’t?) you’ll need a router. Any gigabit router with a WAN port will work with the modem that we supply, including the Mercku mesh Wi-Fi system that we carry in-house.
Will I need a special modem?
We provide you with a special fibre modem (known as ONT’s) that is included in all fibre packages. This will allow us to easily replace or upgrade the modem at any time if necessary.
Our Residential Fibre Team can answer any questions you might have about fibre. Simply fill out the form and someone from our team will get back to you as soon as possible.
To get the most out of your lightning-fast fibre internet, you’ll need a router that can keep up. We can help with that.Learn more
Want more than just internet? Start TV delivers all the channels and features you want through your internet connection.Sign up today
We also have digital home phone services starting at $15/month so you can stay chatty for less.Explore plans