To proactively protect our staff and our customers in response to COVID-19, our retail space will be closed until further notice. If you need assistance or would like to ask about our services, our Customer Experience Group is here for you 24/7. Wait times may be a little longer than usual but we promise we will get to you as soon as possible. Thank you for your patience during these challenging times.

Say hello to lightning-fast fibre internet

Contact us today to find out if Start.ca
fibre internet is available in your neighbourhood.

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Hey London, want local fibre internet?

We're London's friendly internet company, and we’re working to bring fibre internet to neighbourhoods throughout our city. Want to know if we're on your street yet?

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What makes fibre internet so great?

Our fibre internet is faster, and more reliable than traditional internet connections. We also own and manage every aspect of our fibre network, so if you ever need support our local technicians and service agents will be there to help.

Want to know more about fibre internet?

Ready to find out more, like how to get fibre internet, and what it costs? Contact us below and a Start.ca sales representative will be more than happy to help.

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Have questions? We have answers.

  • How much will installation cost?

    If you are setting up an entirely new internet connection, there is a $25 installation fee. However, if you’re switching from one residential Start.ca internet service to our fibre, it’s free!

  • Can I use my own modem?

    In order to get Start.ca fibre internet, you’ll need to rent (or purchase) a fibre-compatible ONT modem from us. To enable Wi-Fi in your location, you will also need a compatible Wi-Fi enabled router.

  • What type of router should I use?

    We recommend going with a one-gigabit Wi-Fi router. Most one-gigabit routers will be compatible with the ONT modem and will allow for fast, reliable Wi-Fi connectivity.

  • Do I have to schedule an installation appointment?

    Yes. First our contractors will prepare your property by running the fibre line to your home. Once that is completed, we schedule an installation date with a Start.ca technician to “light up” your new connection.

  • What are the benefits of fibre?

    Start.ca fibre internet represents the future. It’s up to 100X faster than cable internet and it is the most reliable type of internet out there. All of our fibre plans feature unlimited bandwidth so you never have to worry about overages. On top of all this, we own and operate our fibre network so you will always get the best local service and support.

Our Home Fibre Sales team is here to help.

Contact us with questions, or for more information about residential fibre. Someone from our friendly Home Fibre Sales team will get back to you as soon as possible.

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