- Not available in all areas. Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals. Not available in all areas. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management practices or server configurations. For a description of TELUS’ network management practices please see telus.com/networkmanagement.
- Traditional copper wire or Hybrid Fibre Coax (HFC) networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals. Not available in all areas. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations.
- Wi-Fi 6 Booster: One TELUS Wi-Fi Amplifier 6 is available for free rental and requires a TELUS Internet service subscription. Signal speed and reception may vary depending on the location and configurations of the wireless modem router and Wi-Fi boosters, the location and capabilities of the wireless devices, the number of nearby wireless networks, the number of active Wi-Fi devices on the network and the construction materials of the home.
- Red Dot of the Red Dot Award: Product Design [2021]. See TELUS WiFi 6 Access Point for more details.
- TELUS PureFibre uses fiber optic technology and light to transmit data from TELUS to the customer premises, which is more energy-efficient than legacy data transmission methods. Energy savings are not experienced at the customer level because of enhanced household equipment and Wi-Fi.
What’s the difference between download speed and upload speed?
Download speed means how quickly you can receive data from the internet. When you’re browsing websites or streaming music or video, it’s download speed that matters.
Upload speed means how quickly you can send data to the internet. This is important for high-quality video conferencing (including Skype and FaceTime) uploading large files and especially intensive online gaming.
What is a good internet speed?
What is considered a “good” high-speed internet connection depends on your online lifestyle, the number of people in your household and the number of connected devices in your home.
You can never have too much speed, and it’s good to have some extra speed for when you need it. PureFibre Internet plans with speeds of 1.5 Gbps download and 940 Mbps upload will allow you to get more done quickly, ensuring you never miss out on online experiences.
What home internet plans and speeds does TELUS offer?
Our high-speed internet plans vary by location. In many areas, we now offer speeds up to 1500 Mbps (1.5 Gigabit Internet).
All plans include unlimited data.
Will there be any disruption to my services when I transfer to TELUS PureFibre?
On the day of your transfer appointment there will be a disruption of service while the technician transfers your services to the TELUS PureFibre network. The technician will ensure all your services are up and running on TELUS PureFibre prior to leaving your home.
What is the TELUS PureFibre Network?
TELUS PureFibre is the #1 internet technology for speed and reliability. Our fibre optic network is powered by flexible strands of transparent glass no thicker than human hair. These strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds. Lightning-fast upload and download speeds, up to 5000 Mbps, 3-gigabit-symmetrical-speed mean that you can enjoy a fast, consistent connection whether you are gaming, streaming TV in 4K or video calling with friends.
Do I have to have a technician visit to transfer from copper to TELUS PureFibre?
Yes, the transfer is not automatic. You must book an appointment for an in-house visit with a technician to transfer your services to TELUS PureFibre. You can book online in 3 easy steps.
Why did Start.ca choose to partner with TELUS?
The decision to partner with TELUS was made with both our customers and our employees’ best interests in mind. Start.ca was founded on the belief that our customers should have access to fast and reliable internet with the friendliest service in the business.
What makes TELUS a suitable partner for Start.ca?
TELUS is the perfect partner for Start.ca as they align with Start.ca’s core values of being honest, friendly, reliable, smart, forward, and involved. TELUS has been at the forefront of innovation by connecting homes and businesses to some of the fastest and most advanced networks in the world. As more devices become connected, and the internet continues to be a cornerstone in our daily lives, reliable speed and capacity are crucial.
TELUS also shares our passion and dedication to community engagement, sustainability, and creating a ‘friendly future’. This partnership is a win-win for our customers and employees alike as TELUS is synergistic with our purpose, culture, and commitment to our customers.
What benefits can customers expect from this partnership?
Together with TELUS, we are committed to:
- Offering customers a suite of home automation and security, health and entertainment products and services
- Giving customers access to TELUS’ global-leading wireless networks along with capabilities to bundle home internet and mobility services for greater monthly savings
- Continuing to make investments in Ontarian communities with the backing of one of the most giving companies in Canada
- Start.ca and TELUS are also now part of the same team! This means on top of reliable and fast internet, you can also receive amazing mobility offers on TELUS and Koodo mobility!