• Questions about Start TV?

    Questions about Start TV?

    If you’ve got questions about Start TV, you’ve come to the right place.

Optimize your TV experience

To ensure you have the best TV experience, try these steps from our Customer Experience Support Reps to help optimize your set up.

Download your TV Optimization Guide

Start TV FAQ

You can find answers to common Start TV questions here. If you don’t find yours, ask us!

  • Can I access my recordings on other devices? Phone or Tablet?

    You can access them on your phone or tablet via the Start TV mobile application, or via the watch website watch.start.tv. These are only available on your home network.

  • Why do some channels have more features than others?

    Features differ based on the individual agreements that we have with channel providers.

  • How to reset your Start.tv password?

    You can reset your Start TV password by logging into your Customer Portal, at www.start.ca/portal/login or by giving us a call at 1-866-434-5888 - one of our Support Agents will be happy to send a Password Reset Email to you.

  • How do I pair my remote?

    Your remote should automatically pair when you set up your Start TV. If the remote is unpaired, then you will want to follow these steps:

    1. Press “Home” to go to the home screen
    2. Use the arrow keys on the remote to navigate to the “Settings” icon – a gear icon in the top right corner of the home screen
    3. Press “OK”
    4. Use the arrow keys on the remote to navigate to “start.ca Remote”
    5. Press “OK”
    6. Use the arrow keys on the remote to navigate to “Unpair”
    7. Press “OK”
    8. Use the arrow keys on the remote to navigate to “Add accessory”
    9. Your remote's MAC number should show up on the right side of the screen – if not, press “OK” a few times to try to force it
    10. Press “OK” when your remote's MAC number is highlighted
  • Why do I need to be a Start.ca internet customer to get Start TV?

    You need our Internet to have our TV because the CRTC mandates it.

Have a question about Start TV?

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