To proactively protect our staff and our customers in response to COVID-19, our retail space will be closed until further notice. If you need assistance or would like to ask about our services, our Customer Experience Group is here for you 24/7. Wait times may be a little longer than usual but we promise we will get to you as soon as possible. Thank you for your patience during these challenging times.

Support > Troubleshooting Slow Internet Speeds

Troubleshooting Slow Internet Speeds

Slow internet? The fix might be easier than you think. Keith, from the service desk goes over some of the things you can check right away.

This video features captions and descriptive transcript.

Slow Speeds

The vast majority of slow speed issues are actually the symptom of another problem. Here are some common causes of slow internet speeds and how to fix them.

Causes for slow internet speeds

Slow speeds can be caused by a variety of reasons:

  • Adding splitters, filters and attenuators to the coaxial cable (cable internet)
  • Having a phone line between the modem and the phone jack longer than 3 metres/10 feet (DSL internet)
  • Using an incorrect power adapter for your modem and/or your router
  • Maxing out your bandwidth

How to fix slow internet speeds

There are several simple ways to fix slow internet speeds:

  • Power cycle your modem and router by pulling the power from both devices for one full minute
  • Reset the Wi-Fi configuration on your router
  • Update your router’s firmware
  • Replace your router if it’s old

How to test your connection speed

If you’d like to check your connection speed, we recommend doing a speed test at Run this test over a device that’s connected by Ethernet cable to eliminate any Wi-Fi interference.

Coming Soon.

Where do you want service?

Type in your address to find out what services are available there.

Are you an existing customer?

Where do you want service?

Type in your address to find out what services are available there. Live Chat