To proactively protect our staff and our customers in response to COVID-19, our retail space will be closed until further notice. If you need assistance or would like to ask about our services, our Customer Experience Group is here for you 24/7. Wait times may be a little longer than usual but we promise we will get to you as soon as possible. Thank you for your patience during these challenging times.

Support > Payment options for our customers

Payment options for our customers

At Start.ca we offer a number of different payment methods. Michelle from our service desk talks about the options our customers have.

This video features captions and descriptive transcript.

Payment options and how Start.ca billing works

How we bill for services

Start.ca is a bit different than many other internet providers, especially when it comes to how we bill you for services. We operate on a pay-as-you-go system instead of billing you for the previous month’s service. This means you are always billed for the upcoming month’s service.

And best of all?

  • There are no contracts
  • You can cancel your service at any time

Also, your bill won’t fluctuate from month to month (unless your usage exceeds your plan).

  • The majority of our internet service plans include unlimited usage, so most customers won’t be charged for going over their plan’s monthly bandwidth
  • If you want to change to an unlimited plan, give us a call (1-866-434-5888) to discuss your options

Payment options

  • We accept credit cards, plus Visa Debit and direct withdrawal online
  • We cannot accept MasterCard debit at this time
  • You can pay cash in person at our office 1-700 York Street, London, Ontario
  • For business customers, terms and invoicing options may also be available
  • Call us if you have any questions about your bill

Coming Soon.

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