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Support > DSL modem unboxing and set up

DSL modem unboxing and set up

Jacob from the Start.ca service desk is here to review everything you've received (or will receive) as a brand new Start.ca DSL internet customer.

This video features captions and descriptive transcript.

DSL Modem Unboxing and Setup

Here’s an overview of all the equipment you will receive as a new Start.ca DSL internet customer, and how to set up your equipment.

What’s in the box?

  • Documentation
  • Step-by-step quick start guide
  • Ethernet cable
  • Telephone wire
  • Power adapter
  • DSL modem

Getting connected

Start by plugging the telephone wire into the telephone jack you want to use.

  • Plug the other end of the telephone wire into the DSL port on the back of your modem
  • Find a spot near the telephone jack where you can plug your modem’s power adapter into the wall

A lit DSL light and internet light means you have a connection and should be able to connect to the internet.

  • If the internet light isn’t lit (or if it’s red), make sure your modem is configured properly with the correct PPPoE credentials (the username and password for the device)
  • The wireless DSL modems we send out are pre-configured with a wireless network
  • Check the insert that came with the modem for details

Planning on connecting multiple devices? In this case you’ll likely be connecting the modem to a router, which will allow all the devices to get online. If you’re only connecting one device (e.g., a laptop), you can now plug it directly into your modem with an Ethernet cable.

  • Attach the Ethernet cable to the “WAN” port on your router
  • This port should be labeled and might even be a different colour

Next, check and make sure your DSL modem’s lights have stabilized.

  • If you’re connected to a router, the “Link” light should start flickering
  • Start connecting devices to the router either wirelessly or with a hard wired connection
  • Check out our video and document on Wi-Fi and router security if you are setting up wireless access

You should now be online if every has been connected properly and your internet service is active. Please contact us if you have any problems.

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