What's it like to work at Start.ca?
“When I began working at Start.ca just over 6 years ago, it was a family atmosphere where putting the customer first was the most important thing. As we've grown, that feeling has remained.”
Location: London, ON
Start.ca is looking to add both part-time and full-time Service Desk Agents to our already fabulous team. If you are up for the challenge and rewards of being awesome on a daily basis, Start.ca could be the place for you :)
As a Service Desk Agent you are the heartbeat of this company. You handle all inbound calls, emails, new customer sign-ups and provide friendly support to our customers. Our Service Desk Agents ensure that our customer’s experience begin and end with a smile.
What you’ll be doing:
- Delivering an exceptional customer experience with every customer interaction.
- Acting as the primary contact to new and existing customers.
- Providing advice to assist customers in making the right decision to suit their needs.
- Supporting all Start internet offerings, with awareness of limits and boundaries of sales and support.
- Demonstrating knowledge of Start’s product offerings: models, pricing and availability.
- Clearly communicating all aspects of the services we provide, the sign-up process, billing process, and initial setup and installation processes.
- Ensuring client confidentiality when answering questions and advising customers on the services.
- Logging all sales, service, and support related tasks and activities in our CMS ticketing tool.
The successful candidate will:
- Be passionate about delivering excellent customer service.
- Take pride in being accountable, punctual, and reliable.
- Demonstrate excellent time management and organizational skills.
- Understand the importance of building positive relationships through daily customer interactions.
- Be comfortable continually developing their knowledge of home internet technologies and computer based troubleshooting.
- Be available for evenings, nights, weekends and statutory holiday coverage.
Who is Start.ca?
- We are a telecommunications company located in London, ON and we provide internet and phone solutions.
- We are devoted to delivering a world class customer experience with each and every customer interaction.
- At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved.
- We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here.
- As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development.
Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.